Did you know... Gallup’s 2013 report on employee engagement reports that seven out of 10 workers are either actively disengaged or not engaged in their work. In addition, the National Supermarket reports that 64% of all reported store shrink was caused by a breakdown in or the absence of operational best practices known to control and/or prevent shrink. Improving the way our employees are educated is key to mitigating these risks.
Most companies have invested in some form of education for their employees, but the question is just how effective is it? The profile of the workforce is ever changing, and therefore education styles must change as well. In our media-driven world, traditional one-dimensional programs no longer grabs and holds an employee’s attention, and lack the effectiveness in ensuring knowledge transfers to employees responsible for producing a company’s products.
The evolution of employee development
Compliance and comprehension
With the objective of compliance, companies focused on ensuring the training was delivered and there was proper documentation for each employee. This was used primarily to ensure compliance with regulations for passing audits. However, there was no guarantee that the employee actually understood the training.
Today, many companies work toward a goal of comprehension. For this, post-training tests and discussions are used to provide some comfort that their employees understood the material.
Alchemy is pushing the envelope to help our customers ensure their employees are applying what they have learned to their day-to-day job duties. Once compliance and comprehension are successfully achieved, bringing about behavioral change is a natural progression.
Here the focus is not just on whether the employees understands their duties, but proactively taking measures to ensure employees are actually carrying out the critical safety requirements of their job. In fact, Alchemy recently sponsored a study to determine if coaching, coupled with effective training could drive employee performance.
Across four separate facilities, the study measured compliance levels at pre-training baseline, post-training, and following corrective actions. The results indicated that the combination of effective training, corrective observations and coaching could improve safety and productivity performance by up to 26%.
In summary, our approach is very simple. Employees who recognize and clearly understand their critical role in food safety translate into invaluable brand protection for your company.