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Alchemy has a dedicated and professional team of Implementation Managers, Training Consultants, Account Managers, and Support Representatives on hand to help you. Our customer operations team will help you establish a safety culture throughout the development of your training program.
We also provide complimentary online trainings each month that can serve as beginner trainings for new employees using SISTEM or refresher classes for SISTEM administrators.
Meet our Customer Operations Team
For technical issues, we recommend contacting our highly qualified customer support team. It is their mission to provide you with immediate help by responding quickly to your calls, emails or help tickets. For escalated issues, our support team will work with our internal subject matter experts to ensure you get the right answer, right away.
As soon as you become an Alchemy customer, you will be contacted by one of our Implementation Managers to begin the set-up and installation of the SISTEM Training Platform. This includes importing your employees into SISTEM Manager and scheduling your on-site training with an Alchemy Training Consultant.
Our Training Consultants are your on-site educators for teaching you the basic to advanced features of the SISTEM training platform. During their time with you, they will cover SISTEM best practices, what to expect your first day of training and prepare you for the most commonly asked questions.
Once SISTEM is set up at your plant and you are trained on its functionality, an Account Manager will be your dedicated resource for any questions moving forward. Consider them your guide for all things SISTEM including best practices, follow-up trainings, on-site visits, product upgrade information, grant service information, custom content information, and more.